Shipping & Collection Info
Shipping
Our delivery service is provided by Royal Mail,
"new" and "exchange" orders are paid for as you checkout
your online basket.
We try to get as many orders out as we can each
day. However, orders placed after 1pm may be despatched the next working day.
"Repair" orders require you to select
your Return Shipping option for us to send your units back to you once work has
been completed. No payment will be taken up front for this, as an invoice will
be raised which will include the postage and packaging fee.
When placing an order for "repair" or
"exchange" you are required to post your electrical unit/units to us
at your own expense.
Our current rates are shown below:
|
Weight of Parcel
|
48 Hour Tracked
3-4 Working Days
(exVAT)
|
24 Hour Tracked
1-2 Working Days
(exVAT)
|
Special Delivery
Next Working Day
(ex VAT)
|
|
Up to 200g
|
£4.95
|
£6.65
|
£13.50
|
|
Up to 1kg
|
£6.95
|
£8.65
|
£16.50
|
|
Up to 5kg
|
£8.95
|
£11.65
|
£22.50
|
|
Up to 10kg
|
£11.95
|
£13.65
|
£29.50
|
|
Up to 15kg
|
£16.95
|
£19.65
|
£37.50
|
Channel
Island Rates:
|
Weight of Parcel
|
2nd Class Tracked
4-5 Working Days
(exVAT)
|
1st Class Tracked
2-3 Working Days
(exVAT)
|
Special Delivery
Up to 2 Working Days
(ex VAT)
|
|
Up to 100g
|
£8.65
|
£10.35
|
£15.20
|
|
Up to 500g
|
£10.65
|
£12.35
|
£19.20
|
|
Up to 1kg
|
£11.65
|
£13.35
|
£21.20
|
|
Up to 2kg
|
£12.65
|
£14.35
|
£24.20
|
|
Up to 5kg
|
£14.65
|
£16.35
|
£26.20
|
|
Up to 10kg
|
£16.65
|
£18.35
|
£30.20
|
|
Up to 15kg
|
£22.65
|
£24.35
|
£36.20
|
International
Rates:
|
Weight of Parcel
|
International Standard
International Standard
Rest of World including Ireland
Approx 10 days
(exVAT)
|
International Standard
Australia and New Zealand
Approx 10 Days
(exVAT)
|
|
Up to 500g
|
£25
|
£35
|
|
Up to 1KG
|
£35
|
£45
|
|
Up to 2KG
|
£45
|
£65
|
|
Up to 5KG
|
£55
|
All above 2KG = £80
|
|
Up to 10KG
|
£72
|
|
|
Up to 15KG
|
£80
|
|
Postal
Insurance:
For your
peace of mind there is a postal insurance option for you to add at checkout for
£12 + VAT.
Customer
Collection:
If you
are local, or would like to avoid any shipping charges, please select the
“customer pickup” option at checkout, there is no charge for this service. This
allows you to drop your unit in to be booked in for repair/exchange and collect
once work is completed. Equally if you order a “new” item online you can come
and collect when you are passing.
Organising
your own Courier:
If you
would prefer to arrange your own courier, we are happy to help. Please select
“customer pickup” at checkout, and explain in the “fault symptoms” box that you
would like to arrange your own courier, before you pay. When your order is
packed we can then send you the weight and dimensions of the parcel for you to
book your courier.
Please
note if you opt for this option a packing fee will incur. This will be
determined on the size and weight of your item as well as, the time need to
pack your parcel. If you have ordered a “new” or “exchange” item a separate
invoice will be raised to cover the packing fee before your item is able to be
despatched. With “repair orders” we can include the packing fee on the same
invoice as your repair.