Repair Process

We offer an Assessment & Analysis service, followed by a repair, on a large range of different electronic units and systems that are mainly found in caravans and motorhomes. These include battery chargers, fuseboards, control panels and fridge boards, just to name a few!

Our turn-around time for the repair service will differ depending on the time or year. Please contact us for an up to date estimate. All turn-around times are approximate. Although we try our best to stick to these, we unfortunately cannot make any guarantees. If you are in rush for your order, please consider our Priority Service. See our FAQ page for further details.

Here is a step-by-step guide of how our repair process works:

Placing the order:

1. Find the listing for your faulty unit(s) on our website using the search feature or our catalogue. Be sure to check that the make and model numbers match.
2. Select the Assessment & Analysis service from the options and then provide details of the symptoms you are having. Please enter as much detail as possible, this will help our engineers identify the faults that you are experiencing and also helps to prevent delays.
3. If you want to upgrade your order to our Priority Service, then select this option.
4. Click Add to Cart.
5. Add any additional products that you would like to include with your order to your basket in the same way (fuses, connectors, additional unit etc)
6. Choose your preferred return postage service. This is the postage for us to return the unit/s to you after the repair service is complete only.
7. Checkout and you will receive a confirmation email with an order number.
8. Package up your unit/s carefully and securely. We are not liable for any damages during transit. Include the postal label on the outside of the box with your order number.
9. Take the parcel to your local Post Office, or send it via a courier of your choice

Once we receive your unit/s:

1. Your parcel will be opened and booked on to our system, you will receive an automated email confirming the order has arrived with us.
2. Your order will then be passed to our engineering department for Assessment and Analysis.
3. We will then contact you with a report of our findings and ask how you wish to proceed.
4. If your unit(s) need repairing we will provide a cost for the work. If your unit(s) are beyond repair, we will provide a cost for an alternative solution (e.g replacement unit if available).
5. If you choose to go ahead with the quoted costs, then work will continue until completion, at which time you will be invoiced for the additional costs.
6. Once the invoice has been paid, your unit(s) will then be securely packaged and sent back to you.
7. If your unit(s) are tested by our engineers and confirmed as ‘No Fault Found,’ or you choose not to go ahead with the required repair, then we will return your unit(s) to you.
8. If at any time we need to discuss the order with you, then a member of our team will contact you as soon as possible. If we require a response from you or need to order additional parts, then your order will be put on hold and our turn-around time will be paused. Please try to respond to us promptly, to avoid delays.