A standard repair is one that has the normal faults that we would expect from the unit you have sent in. A non-standard repair is one that has additional problems/damage. Typical examples of additional problems are: holes or damage to the casing, water damage, blown tracks or a burnt PCB.

You should wrap the unit in bubble wrap or foam and then put it in a strong box. Ideally this should also be in a waterproof bag too. The cost of your repair does not include shipping the unit to us. 

We examine your unit externally and internally as well as extensively test the unit to ensure we can replicate your symptoms and to find any other issues. Our aim is to validate the symptoms you list, find solutions for them and test the unit to the original manufacturer’s specification.

After the Assessment & Analysis stage has been completed, our engineers will provide a summary of findings and testing results. This is designed to not only focus on the specific fault information that you provide when placing your order, but also to test all functions of the system as per the original manufacturer’s specifications. The information will be displayed as a table of PASS/FAIL statements, similar to an MOT certificate.

Occasionally, we will carry out repairs on a unit or system that is nearing the very end of its life. We aim to repair when possible, to avoid replacing whole units, especially in older vehicles. However, some systems contain such old technology, or are so badly damaged (e.g., water damaged) that we are unable to offer a warranty on the work that we carry out. This will be made clear to you at ordering, if it is applicable.

We are able to carry out some work under instruction, e.g. modification outside of the normal manufacturer’s recommendations/design, for an hourly rate charge. This is only recommended in very specific circumstances, and will require a consultation with our Technical and/or Design team to ensure that your aim can be met by our work, and that it is safe to carry out. We refer to this as “piece work,” and, unless otherwise stated/agreed, it does not have any warranty.

We aim to list all the items that we offer services for on our website, but occasionally customers need assistance with items we have not seen before! If you would like to speak to us regarding an item you cannot find listed on our website, please contact us on our live chat, at info@apuljackelectronics.co.uk or by calling 01278 588922 to discuss. If we can help you, we will!

You can find our shipping rates on our website <HERE>

For our UK parcels we ship using the universally trusted Royal Mail. For international shipping we will contact various couriers and international post organisations to find the best arrangement. If you have any specific requests for shipping, e.g. you would prefer we use one company or one service that you specify, please let us know. There is normally a surcharge for this option.

When placing your order, you will be given various shipping options at checkout, which will include estimated delivery times. Orders placed before 13:00 on a working day, will hopefully be despatched on that day. Orders placed after 13:00 will be despatched on the next working day.

To place a repair order, find the item or items that you want us to repair by searching for your product on our website. Add the Assessment & Analysis item from the listing to your basket and check out. The checkout process will ask you for various details, including return delivery address, contacting information etc. as well as specifics about the items that you would like us to repair. Please give as much information as possible regarding the symptoms/reason for repair, as this is vital to the repair process.

Once your order has been placed, you will receive an order confirmation email and an address label. The address label is not a pre-paid postage label. Please attach the address label to your parcel and post it to us via whichever service you prefer. We recommend a tracked service so you can stay informed of the progress of your parcel. Once the parcel arrives with us, the items will be booked onto our system and you will receive an automated confirmation of arrival email.

We will provide you with an estimated turnaround time once your unit has been received, or you can contact us via 01278 588 922 or info@apuljackelectronics.co.uk for our current turnaround time estimate. As repairs vary throughout the year, some periods are much busier than others. In winter, turnaround time can be 7-10 working days, whereas in the middle of summer it can be 14-20 working days. Please make sure to check with us if you are working to tight schedule, e.g. ferry or campsite bookings, and be sure to check out our Priority Service <URL> should you need a faster turnaround time.

When our engineers have completed all the required repairs, testing and certification for your order we will send you a summary of the works completed for your records. If you have any questions about the report, we recommend contacting our technical support team via technical@apuljackelectronics.co.uk for clarification.

Many of the units that we list on our website are displayed as a pair, or sometimes even a group, of items that must all be sent in together. This is due to the nature of the units working as part of a wider system. For example, you may see an error code on your control panel and want to send it to us for repair, but the error could be caused by either the panel or the fuseboard to which it connects. Sending both items together not only means our engineers have a better chance of finding and resolving your fault, but also the entire system’s functions can be thoroughly tested for your benefit.

You can order shop items from outside of the UK by adding the items to your basket and checking out. The checkout process will calculate shipping options and charges based on your delivery address.

We currently do not offer any repair or exchange services to customers not on mainland GB. The import/export costs and administration required have risen astronomically since Brexit and make sending and receiving repair or exchange orders prohibitively expensive for us. We sincerely hope the situation changes in the future so we can offer our services to our customers across the globe.

Customs charges on all outgoing orders are NOT payable by Apuljack Electronics Ltd. We recommend completing all required forms as specified by the international shipping service that you have chosen. Please be aware, you may be contacted by UK customs to make additional payments once the item arrives in the UK.

All our Standard Repair services come with a 12 month warranty, which begins from confirmation of delivery of the repaired items. Please see our Terms and Conditions for the specifics of the warranty coverage here <URL>

The terms of our warranty cover incomplete or insufficient repairs and faulty items. It does not cover damage from misuse, intentional or accidental, generator related damage or damage caused due to water/corrosion. For more information see our Terms and Conditions here <URL>

You are welcome to return your items to us if you wish, we recommend contacting us to discuss the reason for returning the item before sending it back to us. Please contact us on 01278 588 922 or via returns@apuljackelectronics.co.uk

To return a repaired unit to us, you will need to complete our RMA Request form. This will allow us to best advise you on how your return will be processed. The RMA Request form can be found here: (URL)

For more information on our returns process and how to begin the procedure for returning an item, please see our Returns Process page here: https://apuljackelectronics.co.uk/returns-process

As with repaired items, we offer a 12 month warranty period for exchange units which begins from confirmation of delivery.

Exchange units are non-refundable. Once your original unit has been sent in and accepted for exchange, it will be repaired and made available to other customers. Often, especially during our busy season, your original item may be repaired and sent off to another customer within a matter of days, making a return/refund not possible.

We aim to carry stock of all commonly requested items, but we cannot carry everything. Some items are classed as special order if they are made to order, or shipped from our suppliers specifically for your order.

Special Order items are non-refundable, however a warranty of 12 months will still apply if the items are faulty.

Yes, we do offer this service. Often, cables in vehicles are only available direct from the chassis builders or are no longer available at all. If you would like us to manufacture a replacement cable for an existing damaged one, we would ask that you send it to us. If you are unable to send it, or if it is entirely missing, then we would ask for as much information as possible regarding lengths, wire colours and purpose to ensure we provide a suitable replacement. For more information, contact our Technical Team at technical@apuljackelectronics.co.uk

If you have sent an item to us, and we have carried out repairs and returned the item in a fully tested state, then it is likely that the cause of the fault in your vehicle is not the item that you sent. We recommend contacting our Technical Team via email with details of your situation at technical@apuljackelectronics.co.uk. The team will be able to advise your next steps. This may including the team sending some instructions on how to test for the cause of the fault, or they may direct you to seek the services of a workshop or mobile engineer to resolve the issue.

We offer a service to upgrade your charger to provide the correct power to a lithium battery. This requires you to send us your unit, it is not something that can be sent out to you to fit yourself. Once the upgrade has been completed, the charger is no longer suitable for charging non-lithium (i.e., lead acid, gel or AGM) batteries.

Many existing chargers do not have a pre-defined “lithium-mode,” often because they were designed before lithium batteries were on the market! However, many customers want to fit lithium batteries for the benefits that brings. To avoid having to replace the, quite often perfectly functional, charger with a brand new unit, new wiring, new connections etc. we offer the alternative of having the existing unit upgraded/reconfigured to allow safe and reliable charging of a lithium battery. Without a lithium-compatible charger, your lithium battery will never reach full charge and, given that they can be significantly more expensive than a lead acid, gel or AGM battery, it does not make much sense to not use it to its full potential!

The process should be considered “semi-permanent” as it can only be reversed by sending the unit back to us to be modified again.

Yes, we do carry out some work in vehicles, at our premises. This is broadly divided into two types; removal/refitting and investigation. The former is a chargeable service to take out units that you are bringing to us for repair or exchange. We advise not using us for this service, as many units are simpler to remove than they appear! Please contact us for direction if you are unsure on how to do so. The latter is why we are so popular with dealerships across the UK. We are specialist diagnosticians, equipped with the necessary knowledge and tools to fault-find to a deeper level than many workshops and garages. If you have a fault in your vehicle that cannot be diagnosed/fixed by your local dealership or workshop, advise them to contact us for assistance. We may then invite you to visit us with your vehicle. Please contact bookings@apuljackelectronics.co.uk for further information and rates.

No. We do not offer walk-in appointments. As we have limited slots available for in-vehicle work, we offer our customers day/time slots in advance. If you arrive in your vehicle, we cannot guarantee that we will have the personnel or time to assist you. We advise contacting us before planning any journey to visit us.

Yes, in the past we have worked with some of the largest insurance companies in the leisure vehicle industry to assist their clients with repairing or replacing parts of their leisure vehicle system. For this type of work, we bill our customer directly for the works, and provide them/their insurers with all the required documentation necessary for the customer to then be reimbursed.

As chartered design engineers, we offer a bespoke consultation and design service to our customers. This can be an entire “turn-key” solution; we consult on the product you are looking to produce, provide technical and design files and documentation, produce prototype units for review and approval before finally moving to full-scale production. Alternatively, if you wish to carry forward the production yourselves we can accommodate this.

If you have an existing project that is in need of expert guidance to resolve issues encountered or to drive it to market, we are able to review your current design and either provide recommended adjustments or produce an alternative solution of our own design.

We work extensively with PCB layout and circuit design software with an extensive library of parts and modules from which we can provide a cost-effective solution. We have strong connections with PCB manufacturing and are able to provide in-house, UK-based testing and support.

For more information, please contact us directly by emailing design@apuljackelectronics.co.uk